Frequently Asked Questions (Updated 31/12/2020)

I want to make a purchase using a bank transfer. How can I go about this?

Sure. Please email aamer@acornaudio.co.uk. 

Can I pick your brain about which headphone suits me the most?

Sure! Just email me or use the chat feature on the bottom of the page. These are headphones I use personally, so I'll happily talk shop about their uses, pairings and features.

Do you ship outside of the United Kingdom?

We currently only ship to the united kingdom.

Are your ZMF Headphones custom-made? Is there a lead time?

No. All sold ZMF Headphones are imported in advance from the USA in stock form of each wood offering. Therefore, interested customers will bypass the standard 4-6 week lead time and receive their new headphones within days.

What is your return policy?

Please read here: https://www.acornaudio.co.uk/returns-policy

What shipping service do you use?

For full-sized headphones, we have found that UPS Standard is both reliable and swift in delivery. UK Customers can expect their packages safely delivered within 1-2 working days.

For smaller orders, such as earphones and earpads, we have opted for either dpd, hermes or even royal mail - depending on the situation and availability.

Will you be selling B-stock items?

All stock imported will be retail-ready. However, on some occasions there will be sales of B-stock and ex-Demo headphones.

What is the warranty period for ZMF headphones?

The service and repairs warranty will be two years. There is a lifetime warranty on drivers.

Please note that the zmf warranty does not transfer over to others if the headphones are sold.

Is my ZMF headphone guaranteed to look exactly like the stock photo on this site?

No. The nature of working with wood, particularly finely-grained exotic wood, is that there is a degree of variance between each unit. While we can't guarantee that your headphone will look like the stock photo, we can attest to the fact that it will be unique to you.

Will my ZMF headphone need an amplifier?

You will be able to get them to decent listening volume without one, but having one is strongly encouraged regardless.

Will you be making any trade show appearances? I can't make it to London to demo the ZMF headphones at Audio Sanctuary...

That's the plan! Please bear with us, we are still quite a new company - but would love to make appearances around the UK to showcase our items.

What does ZMF even stand for?

Zach Mehrbach Films, as Zach was a filmmaker and professor who pivoted into building headphones full-time.